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The first pair I ordered of these came and it looked like one of the earrings was bent in shipping. I called, they answered immediately. The customer service agent could not have been nicer. They shipped out my replacement earrings the next day, I did not have to send the damaged set back and they included a free pair of stud earrings for my trouble. I received the replacements within a few days. They are perfect and I cannot wait to wear them on my wedding day. I have already recommended Dareth Colburn to anyone with any formal events coming up due to the excellent customer service!